RFP: Integrated Housing Maintenance Services

Kāinga Ora is seeking suitably qualified and experienced Maintenance Partners to deliver integrated housing maintenance services across a large and geographically dispersed public housing portfolio. The procurement covers eight geographic service Zones throughout New Zealand, and Respondents may submit a Proposal for one or more Zones. The services include end-to-end delivery of responsive, routine and planned maintenance for tenanted and vacant homes. Maintenance Partners will be responsible for work-order management, scoping and delivery, subcontractor and trade-network management, customer communication and appointment management, 24-hour urgent response capability, quality assurance, data and evidence capture, reporting and continuous improvement. Kāinga Ora is looking for Maintenance Partners who are able to manage a large network of subtrades or self-deliver with a strong regional coverage and delivery capacity, effective health, safety and wellbeing practices, a customer-centred operating model, modern technology and integration capability, robust quality and commercial controls, and a commitment to transparent value for money and measurable regional economic benefits. The proposed contract has an initial term of four years, with one extension of up to four years at sole discretion of Kāinga Ora. Respondents should review the full RFP, draft Contract, Response Forms, Pricing Schedules and supporting documents before submitting a Proposal. Note that all attached reference documents are in draft form and subject to change, however they are suitable for the purposes of your response.