SW-120959 - USA (Lancaster, Pennsylvania) - CRM Systems Manager Service - Job Opportunity - Deadline November 4,2026

Vendor needs to provide CRM systems manager service to the government authority located in Lancaster, PA. – The CRM Systems Manager oversees the development, support, and ongoing innovation of agency’s Customer Relationship Management system (currently Salesforce NPSP) and related applications.– The manager directly supervises the CRM systems team and partners with the advancement, finance, and technology teams to improve constituent experiences and fundraising outcomes.– CRM Team Management• Directly supervise the staff and activities of the CRM team• Prioritize CRM development requests using agile processes, assign team resources, and coordinate priorities and roadmaps with department leaders• Oversee CRM helpdesk support to ensure timely, accurate, and professional service.• Advise departmental leaders on CRM–related budgetary matters• Manage relationships with vendors, consultants, partner organizations, and internal stakeholders to support effective CRM operations and delivery– CRM System Development & Management• Collaborate with cyber security officers and internal audit resources to ensure the integrity of the CRM system, data, and operations and partner with business leaders to improve data governance practices• Coordinate and advise on the acquisition, development, and implementation of any new CRM software and related applications across the organization• Maintain an active Salesforce certification and lead internal conversations regarding Salesforce ecosystem changes and improvements– Strategy Development & Implementation• Lead CRM strategy, governance, and roadmap development in partnership with Advancement, Finance, and Technology leaders regarding constituent engagement, fundraising operations, data strategy, and technology priorities• Align CRM work plans and development cycles with strategic goals and regularly report on progress and outcomes• Advise agency leaders regarding long–term CRM architecture, platform investments, integration strategy, and technology modernization opportunities– Leadership & Management• Manage the CRM systems team. Set clear expectations, manage priorities, and guide the team toward shared goals with care for both people and outcomes.• Steward team resources responsibly, contributing to strategic and budget planning while ensuring alignment with HOPE’s mission, values, and strategy.• Model Christ–like servant leadership, fostering a team culture of care and holistic development through mentoring, coaching, intentional delegation, and regular one–on–one meetings.• Provide regular, prayerful feedback that encourages growth, reinforces accountability, and builds on each person’s God–given strengths.