Telecommunications System

The City of Palm Desert plans to replace its current Mitel/ShoreTel on-premise phone system with a modern, cloud-based VoIP/UCaaS telecommunications solution. Incoming calls to main City numbers will continue to be answered by a live receptionist, while department lines may use automated attendants and staff will remain reachable through direct dial numbers. The selected vendor will be responsible for delivering, staging, installing, programming, and testing all required phone hardware and related system components on-site. The proposed solution must align with the City’s technology standards, including the City’s use of Microsoft Office 365 and Microsoft Teams for collaboration, directory access, calendaring, and related integrations. Zoom will continue to serve as the City’s platform for public meetings, including live streaming, public comment, and required transparency functions. The City also uses the Revolution Activate ENS mass-notification system and requires seamless, documented integration with the new telecommunications platform to support real-time alerts across voice, SMS, and email, including bi-directional communication and continuity of existing emergency notification workflows.