TELCOM-3132 - USA (Georgia) - E911 Communications Officer Services - Deadline December 1,2026

(1) Vendor needs to provide E911 communications officer services for providing emergency call–taking and dispatch services.• Answers incoming emergency and non–emergency voice and telecommunication device for the deaf calls from the public: determines nature of call and correct signal and code; simultaneously enters information into the computer aided dispatch (CAD) system and advises supervisors of all priority calls.• Dispatches the appropriate agency personnel to scene through use of radio and CAD system: coordinates multi–unit and multi–jurisdictional response calls; maintains awareness of available response units; dispatches calls to available units; maintains contact with response units to provide information and instructions regarding emergencies and assists in the coordination of correct response.• Monitors multiple radio frequencies: listens for various needs, such as calls of distress, calls for directions, and calls with situational updates; and responds with communication assistance to other agencies and responders as needed.• Contacts complainants, alarm companies, wreckers, utility companies, and other agencies: provides information and directions regarding emergency situations; confirms warrants at the request of law enforcement officers; relays information regarding located, recovered, or stolen articles; and relays other information as required.• Provides related duties in support of center operations: answers non–emergency calls for public safety; occasionally interacts with the public at the emergency operations center; maintains cleanliness in the 911 work area; updates database as necessary to record new or changed addresses and other caller information; makes updates to maps when new roads are added; makes minor equipment repairs and checks radio room equipment for alarms; and ensures the correct companies are alerted if alarms are activated.(2) This is not RFP; this is job posting.