EDUCATION-18941 - USA (Colorado) - Customer Service and Professional Skills Training Services - Deadline October 23,2026

(1) Vendor needs to provide customer service and professional skills training services to the government authority located in Colorado.– Comprehensive, scalable customer service and professional skills training solution to strengthen employee communication, customer engagement, service delivery, teamwork, and leadership capabilities. – Requires a flexible online learning solution that provides trainers with access to learning solutions that are practical, relevant, and engaging training that can be applied directly to day–to–day customer and workplace interactions.– Digital training content: The Contractor shall provide training materials in digital formats suitable for incorporation into instructor–led instruction.– Video and scenario integration: The contractor shall provide authorized access to applicable video–based customer service scenarios, including demonstration of effective and ineffective customer interactions, for presentation, discussion within instructor–led training.– Content File Specifications: Identify the file types, technical specifications, system requirements, and delivery methods associated with all licensed digital assets.– Provide access to updates, revisions, replacements, or enhancements to licensed training materials during the period of performance, as provided under the applicable license.– Solutions shall provide interactive, video–based learning content focused on customer service, professional communication, interpersonal effectiveness, and workplace soft skills.– Content adaptation and customization rights.(2) The contract period will be for one year.