HEALTH-10959 - USA (Jackson, Mississippi) - Behavioral Health Telehealth and Crisis Support Program Service - Deadline October 14,2026

(1) Vendor needs to provide behavioral health telehealth and crisis support program service for veterans and first responders to the government authority located in Jackson, MS. – Provide 24x7 direct crisis line staffed by licensed clinicians, on–demand wellness programming, and a real–time reporting dashboard, all delivered through a platform that veterans and first responders can navigate easily from a phone or computer anywhere. – Direct Crisis Support Line:• A dedicated, program–branded crisis line available 24 hours a day, 7 days a week, 365 days a year, answered by a licensed clinician, not a call–center intake worker.• Connection to a licensed clinician within 60 seconds of call initiation, on average. Vendors must state their current average and 90th–percentile connection times.• Structured follow–up with every crisis contact at approximately 48 hours and 30 days after the initial contact, with documentation of outcome.• Crisis contacts are unlimited and carry no cost to the participant.– Teletherapy Services:• Up to ten individual teletherapy sessions per eligible participant during the contract term, with additional sessions permitted when deemed clinically beneficial or necessary by the treating therapist.• Every session is delivered by a therapist licensed to practice at the independent level (e.g., LPC, LCSW, LMFT, licensed psychologist).• A first available appointment must be offered within 24 hours of a participant's request, with same–day availability during core hours.– Platform and User Experience:• Platform that is technically capable but difficult to navigate will not reach this population.• A participant must be able to register, verify eligibility, select a therapist, and book a first appointment in a single session of no more than ten minutes, without assistance.• Available as a responsive web application and as native or web–based mobile experiences on iOS and Android, with no requirement to download an app to receive telephone services.• Registration requires only the minimum information necessary to confirm eligibility.• Plain–language interface written at or below an eighth–grade reading level; Spanish–language support at minimum.• A single dedicated program website, co–branded that serves as the sole entry point for participants and can be reached by URL or QR code.(2) All the questions must be submitted no later than October 5, 2026.