DEBT-2208 - USA (Independence, Missouri) - Collection Services - Deadline November 23,2026

(1) Vendor needs to provide collection services to the government authority located in Independence, MO. – Contractor shall accept any account information for collection of outstanding balances for utilitiessubmitted by city of independence utility customer services, a division of independence power and light.– Provide to the collection service contractor a CSV data file via a site which will include full name or primary and secondary/co–applicants, last known address, outstanding balance owed over 90 days from final bill due date, cost of the collection fee, the customer or account number, personal identifiable information (SSN and DOB) and any other information the City may deem helpful in the collection of the outstanding balance on account.– Fee for collections will be added as part of the balance owing and become the responsibility of the debtor.– The fee will be included in the amount sent to the collection agency.– Collection service shall adhere to all Fair Debt Collections standards, and will not, under any circumstance, use any threats, intimidation, or harassment of the debtor in the collection of said accounts; nor shall collection service violate any guidelines as established by the Federal Trade Commission, Federal Communication Commission, nor shall collection service violate any local, state or federal laws.– City may, in its discretion, recall any account at any time upon written notification to collection service.– Collection service shall then suspend collection efforts, either temporarily or permanently, as requested by the City.– Collection service shall have authority to institute, maintain or prosecute a suit on any account, after permission is granted in writing by the City.(2) All the questions must be submitted no later than November 16, 2026.