TELCOM-3137 - USA (New York) - Telecommunication and Voice over IP (VoIP) Services - Deadline November 6,2026

(1) Vendor needs to provide telecommunication and voice over ip (voip) services to the government authority located in New York.– Telecommunication Connectivity Services to provide local and long–distance voice service, delivered as Voice over IP (VoIP), to 36 Library locations – Provide all services, equipment, connectivity, configuration, and support necessary for a fully functional voice service, and shall transition the library’s existing local and long–distance service.– Cloud Service Model: Virtual PBX must be provided as a SaaS product, hosted in vendor’s cloud. – End users may interact with it via a web portal to perform configuration functions, possible ‘soft phone’ use and other functions. – The main system must be hosted by vendor in their cloud. – System must be secured from access by unauthorized users, unregistered telephone hardware and software. – Vendor shall perform virtual PBX system software upgrades and patches. – Virtual PBX must provide a web portal for administration and configuration of the environment. – Functions must include phone number assignment to devices, hunt group configuration, call attendant configuration, user account creation and maintenance, and log access. – Provide assistance with testing prior to going live, and must ‘port’ the current phone numbers when system goes live. (2) All the questions must be submitted no later than November 09, 2026.