DEBT-2157 - USA (Kansas) - Student Loan Billing and Collection Support Services - Deadline October 1,2026

(1) Vendor needs to provide student loan billing and collection support services to the government authority located in Kansas. – Provide student loan billing, servicing, payment processing, borrower communication, account maintenance, reporting, reconciliation, and collection support services for loan and repayment obligations.– The selected vendor must provide a secure, compliant, borrower–centered solution that supports accurate account management, timely billing, transparent reporting, and continuity of services.• Maintain accurate borrower and account records, including principal, interest, fees, payments, adjustments, deferments, forbearances, cancellations, service–obligation status, repayment status, delinquency status, and account notes.• Generate and deliver borrower billing statements, notices, payment reminders, delinquency notices, and other KBOR–approved communications through electronic and paper methods as required.• Provide secure borrower self–service access for account review, payment submission, communication preferences, document submission, and account history.• Process electronic payments, checks, returned payments, refunds, reversals, and account adjustments with appropriate audit trails.• Support delinquency management, pre–collection activities, collection agency placement files, recall files, and reporting for accounts referred for collection or setoff activity.• Provide administrative account access, dashboards, standard reports, and ad hoc data exports for authorized agency staff.• Support at least monthly billing cycles and issue statements that clearly identify the amount due, due date, payment options, account status, and contact information for assistance.• Provide secure payment processing capabilities, including online payments, recurring payments, ACH payments, credit or debit card payments, check processing, lockbox coordination if applicable, and payment file transmission.• Maintain documented internal controls for payment posting, reconciliation, refund processing, returned payments, chargebacks, adjustments, access control, and separation of duties.• Provide trained customer service representatives during regular business hours and disclose proposed service hours, contact methods, holidays, and escalation procedures.Provide secure administrative access for authorized agency staff to view accounts, payment activity, borrower communications, reports, adjustments, disputes, and account history.• Provide standard monthly reports covering portfolio balances, payment activity, delinquency aging, borrower status, communications, collection referrals, adjustments, refunds, unresolved exceptions, and reconciliation totals.(2) All the questions must be submitted no later than September 7, 2026.