CC-3863 - USA (New Mexico) - 24x7x366 Crisis and Access Line Services - Deadline September 30,2026

(1) Vendor needs to provide crisis and access line services. • Provide crisis contact center services, including phone, chat, and text support; crisis assessment and intervention; mobile crisis dispatch coordination; care navigation; and statewide coordination across the behavioral health crisis continuum.• Voice, chat, and Short Message/Messaging Service (SMS) service delivery for 988, Intercom operations, and Peer–to–Peer Warmline Telephonic and SMs.• Mobile crisis dispatch and coordination solution: clinical triage and safety screening processes.• 911/988 Interoperability Strategy.• Triage and de–escalation • Call management systems.• Data collection and reporting tools.• Chat and text performance metrics.• Dispatch performance measures.(2) All the questions must be submitted no later than September 14, 2026. (3) The contract period will be for four years.