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closed🌐 cityoftampa25-P-00113

SOFTWARE AND IMPLEMENTATION FOR AN INFORMATION TECHNOLOGY SERVICE MANAGEMENT (ITSM) SOLUTION

cityoftampa / Technology & Innovation

Description

INTRODUCTION/SUMMARY The City of Tampa Technology & Innovation Department is seeking proposals from qualified companies to implement a new Information Technology Infrastructure Library (ITIL) compliant enterprise Information Technology Service Management (ITSM) solution. The City desires to obtain a combination of services and products: • An enterprise commercial-off-the-shelf software ITIL compliant ITSM solution with substantial functionality with minimal development, modifications, or enhancements to the software package. The solution will be sufficiently configurable with minimal customizations. • The proposed solution will be extendable to other business units throughout the City so that the City has a consistent unified enterprise solution for tracking activities throughout the city where the need arises. • The preferred system will be web-based utilizing no, or very limited number of, browser plug-ins or additional software besides a web browser (e.g. Java) on City desktops and preferably also have a mobile application for us on iOS devices. • The City requires a hosted solution, and proposers will propose a Software as a Service (SaaS) model. • The proposed solution will include an appropriate testing environment for implementation use and ongoing maintenance after the system is implemented. • The proposer will provide Project Management Professional Services necessary to implement the proposed solution. • The City is not looking to convert historical ticket data from their existing solution.

Details

Posted
Feb 26, 2025
Response deadline
May 14, 2025, 7:00 PM UTC
Status
closed
Buyer
cityoftampa
Department
Technology & Innovation
Jurisdiction
cityoftampa
Reference #
25-P-00113
Summary
<p>INTRODUCTION/SUMMARY</p><p>The City of Tampa Technology &amp; Innovation Department is seeking proposals from qualified companies to implement a new Information Technology Infrastructure Library (I
Is Paused
false
Template Title
Request for Proposal
Copy Count
1
Government Organization City
Tampa
Government Organization Name
City of Tampa
Government Organization State
FL
Government Organization Website
https://www.tampa.gov/
Government Organization Zip Code
33610
Government Organization Address1
2555 E Hanna Ave
Government Organization Timezone
America/New_York
Government Organization Country Code
US

Contact

(813)274-8351
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This listing is a summary from cityoftampa's open procurement data. We ingest every field the feed publishes; the full solicitation documents are on the source portal.

Raw record
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  "status": "awardPending",
  "summary": "<p>INTRODUCTION/SUMMARY</p><p>The City of Tampa Technology &amp; Innovation Department is seeking proposals from qualified companies to implement a new Information Technology Infrastructure Library (ITIL) compliant enterprise Information Technology Service Management (ITSM) solution. <br>The City desires to obtain a combination of services and products:&nbsp;</p><p>&bull; &nbsp; &nbsp;An enterprise commercial-off-the-shelf software ITIL compliant ITSM solution with substantial functionality with minimal development, modifications, or enhancements to the software package. &nbsp;The solution will be sufficiently configurable with minimal customizations.&nbsp;<br>&bull; &nbsp; &nbsp;The proposed solution will be extendable to other business units throughout the City so that the City has a consistent unified enterprise solution for tracking activities throughout the city where the need arises. &nbsp;<br>&bull; &nbsp; &nbsp;The preferred system will be web-based utilizing no, or very limited number of, browser plug-ins or additional software besides a web browser (e.g. Java) on City desktops and preferably also have a mobile application for us on iOS devices. &nbsp;&nbsp;<br>&bull; &nbsp; &nbsp;The City requires a hosted solution, and proposers will propose a Software as a Service (SaaS) model.&nbsp;<br>&bull; &nbsp; &nbsp;The proposed solution will include an appropriate testing environment for implementation use and ongoing maintenance after the system is implemented.&nbsp;<br>&bull; &nbsp; &nbsp;The proposer will provide Project Management Professional Services necessary to implement the proposed solution. <br>&bull; &nbsp; &nbsp;The City is not looking to convert historical ticket data from their existing solution.</p>",
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