SW-116425 - USA (Alaska) - Cloud-Based Help Desk Software - Deadline July 24,2026

(1) Vendor needs to provide cloud–based help desk software.– Provide a comprehensive, cloud–based Information Technology Service Management (ITSM) software solution.– Provide centralized asset management, support cybersecurity compliance initiatives, and enable proactive management of IT infrastructure.• Incident management. • Service request management. • Problem management. • Change management. • Knowledge management. • Ticket routing and escalation workflows. • Service Level Agreement (SLA) tracking and reporting. • Self–service user portal. • Email–to–ticket and web–based ticket submission. • Automated notifications and communications. • Mobile accessibility for technicians and end users. • Software deployment and update management. • Evidence collection and documentation support. • Executive and operational reporting.