TRANSPORT-11812 - USA (Salem, Massachusetts) - On Demand Rideshare Service - Deadline August 31,2026

(1) Vendor needs to provide on demand rideshare service to the government authority located in Salem, MA.– On–demand rideshare service will continue to help to decrease individual car ownership, reduce the number of vehicle miles traveled, free up curb space, and reduce the City’s rate of carbon emissions.– System is user–friendly and accessible via multiple mechanisms, including phone1. – System allows customers to book trips, cancel trips, request additional assistance, ask questions, make complaints, request refunds, or receive general support – System notifies customers of any cancelled or delayed trip with as much advance notice as possible, preferably 20 minutes minimum – System is available 24 hours per day, 7 days a week, 365 days per year. – Users can cancel trips within one hour of trip start.