CC-3847 - USA (Missouri) - AI-Assisted Non-Emergency Call Management Solution - Deadline August 31,2026

(1) Vendor needs to provide Artificial Intelligence (AI)–assisted non–emergency call management solution. – Provide an Artificial Intelligence (AI)–assisted non–emergency call management solution that will improve efficiency within the Public Safety Answering Point (PSAP) by reducing the workload on call takers, shortening caller wait times, and allowing emergency communications personnel to focus on high–priority 911 calls.– AI Call Answering:• Answer incoming non–emergency calls using natural, conversational speech.• Recognize interrupted speech and multiple speakers.• Identify emergencies and immediately transfer callers to a live call taker.• Detect distressed callers even when they initially state the call is non–emergency and transfer to a live call taker.• Handle incomplete information by asking intelligent follow–up questions.• Recognize intoxicated, mentally ill, emotionally distressed, elderly, and juvenile callers.– Call Intake:• Incident type.• Exact location.• Vehicle information.– Incident Classification:• Identify duplicate calls.• Detect repeat callers.– AI–Assisted Call Triage.– Natural Language Processing.– Large Language Models.– Context awareness.– Interpreter integration.– Real–time translation.(2) All the questions must be submitted no later than August 7, 2026.