CC-3944 - Belgium - Outbound Tele Fundraising Services - Deadline November 25,2026

Vendor needs to provide outbound tele fundraising services. – All agents need to be fluent in Dutch or French, and in English.– Minimum requirement: Working hours 9:00–20.00 (Mon–Fri).– Recording all relevant donor data (including emails, mobile phone numbers and updates of mail addresses) and other agreed upon data (e.g. CSS score, donor feedback).– Analyses that can be done by telefundraising agency; please specify types of analyses and tools used.– Sending confirmation emails or confirmation mails to donors.– Outbound calls taking place with caller ID according to Belgium & Luxembourg Telemarketing rules and regulations.– The vendor is required to present their overall strategy for their tele fundraising services.– The vendor is required to confirm that their systems are capable of tracking and reporting on the number of attempts per record.– The vendor is expected to provide quality control and to explain how quality of outbound and tele fundraising calls is done with tele fundraisers.– The vendor is required to propose the number of trainers, supervisors and front–line telemarketers for this project.– The vendor is expected to provide a detailed description of the proposed model for this project (e.g.: dedicated team, full–time or part–time, shared workload, etc.), as part of this proposal and implement it accordingly.