EXTRA-74952 - USA (Grand Junction, Colorado) - Employee Assistance Program Services - Deadline September 16,2026

(1) Vendor needs to provide employee assistance program services for eligible City employees and their household members to the government authority located in Grand Junction, CO.– Eligible Population and Program Access: Services shall be available to eligible City employees and their household members in accordance with the final program design established by the Contract.• Provide access through multiple service modalities, which may include inperson, secure video, telephone, text/chat, mobile application, and web–based services.– Clinical and Counseling Services:• The number of counseling sessions available per issue, incident, or occurrence; whether the benefit renews for distinct presenting issues; and any annual or other limitations.• Intake, triage, clinical assessment, counseling, case management, crisis intervention, referral, and follow–up processes.• Counseling delivery methods and the process for scheduling appointments, including average and guaranteed wait times for routine, urgent, and crisis needs.– Work–Life and Organizational Support: The Contractor shall provide resources and consultation that support employees, supervisors, Human Resources, and City leadership• Legal, financial, childcare, eldercare, identity–theft, life coaching, wellness, and other work–life resources.• Supervisor, manager, Human Resources, and leadership consultation regarding workplace concerns, employee support, EAP referrals, and organizational response strategies.• Critical Incident Stress Management or comparable evidence–informed critical incident services, including initial consultation, defusing/debriefing or other appropriate interventions, on–site or virtual support, follow–up, and aftercare.• Employee, supervisor, manager, and leadership training. Identify the number of training hours or sessions included annually and provide a sample training catalog.– Accessibility and Member Experience:• 24/7/365 access to live assistance for crisis needs and clear escalation pathways for urgent concerns.• Secure online, mobile, virtual, and telephonic access, including a description of website and mobile–application capabilities.• Availability of multilingual services, interpreter services, and accessibility accommodations for individuals with disabilities– Implementation and Account Management• A detailed implementation timeline identifying key milestones, responsible parties, dependencies, testing, communications, and readiness activities.(2) All question must be submitted no later than August 28, 2026.