SW-118857 - USA (Sacramento, California) - Senior System Engineer Service - Deadline September 16,2026

(1) Vendor needs to provide senior system engineer service to the government authority located in Sacramento, CA. – The Senior System Engineer (Contractor) shall have detailed knowledge and experience in Software–as–aService (SaaS) system implementation, enhancement, configuration, customization, validation, technical support, fixing defects, building dashboards and vendor and contract management.– The Contractor shall maintain good working knowledge of SaaS applications such as ServiceNow, Salesforce, Electronic Content Management, Jama, and Riskonnect.– The Contractor must be able to perform all work on–site.– During rollout, the Contractor builds the infrastructure required for users to access the tool.• Identity & Access Management (IAM): Integrate the application with the identity provider (e.g., EntraID).• Role–Based Access Control (RBAC): Define permissions, user groups, and admin roles.• Network & Endpoint Security: Configure IP whitelisting, Conditional Access policies, and Mobile• Device Management (MDM) profiles.• Data Integration: Connect APIs and data pipelines to existing internal systems or databases.– Before the software is procured, the Contractor ensures it meets technical and organizational standards.• Technical Evaluation: Review vendor architecture, Application Programming Interface (API)capabilities, and system compatibility.• Security & Compliance Auditing: Verify System and Organization Controls 2 (SOC 2) and ISO 27001compliance status.• Identity Readiness Planning: Confirm the app supports Single Sign–On (SSO) with Entra ID.• Service Level Agreements (SLA) Verification: Review vendor SLA for acceptable uptime and supportresponse times.– The Contractor must manage the daily phase of maintaining availability, security, and user support.• User Lifecycle Management: Oversee daily onboarding, offboarding, and transfer requests.• Monitoring & Alerting: Track application uptime, API latency, and vendor status pages.• Incident Response: Troubleshoot outages, manage vendor support tickets, and communicate downtime to users.– The Contractor must continually refine the footprint to control costs and maintain compliance.• Software as a Service (SaaS) Spend Optimization: Audit usage metrics to reallocate or cancel inactive, expensive licenses.• Feature Lifecycle Management: Test and roll out vendor updates, new features, and major user interface (UI) changes.• Regular Compliance Audits: Conduct quarterly user access reviews to ensure permissions match currentjob roles.(2) All the questions must be submitted no later than September 7, 2026.