TELCOM-3130 - USA (Baltimore, Maryland) - Telecommunications PBX Servers and ISI Accounting Service - Deadline November 12,2026

(1) Vendor needs to provide telecommunications PBX servers and ISI accounting service to the government authority located in Baltimore, MD. • Maintenance for PBX (Phone Systems) and peripheral equipment (GNAV Software, ACD, Voice Mail System, ISI Call Data, software, application and associated servers, etc.).• Provide continuous system and/or maintenance coverage provided on a monthly fixed fee basis for equipment and services• Provide technical support, including, but not limited to, troubleshooting, help desk, hardware, network, and vendor–provided third–party software–related services• Changes to end–user voicemail assignments• Configuration changes to phone system or station equipment.• Contractor will provide end–user training documentation. • Provide System Administrator Training (agency designated employees) on the applicable equipment and software.• Utilizes LSI Tele management Solutions Inc. to perform its client billing.• Collect and provide data for outbound and inbound calls for all locations supported by SV 9500 communications servers.• Fraud Monitoring, notification, and reporting.(2) All the questions must be submitted no later than Nov 2, 2026,