RFPopen🌐 Alberta (APC)AB-2026-05645
Service Desk - Support Levels 1, 2 & 3
The Good Samaritan Society (A Lutheran Social Service Organization)
Description
Good Samaritan is issuing this Request for Proposal (RFP) to solicit proposals from qualified Managed Service Providers (MSPs) to deliver Help Desk / Service Desk support services across the organization. This RFP covers Support Levels 1 (L1), 2 (L2), and 3 (L3), establishing a structured, ITIL-aligned service model for comprehensive Help Desk and engineering support across all Good Samaritan locations. The Help Desk / Service Desk team will be physically based at the Good Samaritan Head Office in Edmonton, Alberta, serving all 28 Good Samaritan locations across Alberta and British Columbia. Good Samaritan seeks an MSP partner that can staff and manage this team while delivering consistent, ITIL-aligned service quality and meeting the operational demands of a 24x7 healthcare environment.
Details?
- Posted
- Aug 11, 2026
- Response deadline
- Sep 12, 2026, 5:59 AM UTC (31d)
- Type
- RFP
- Category
- SRV
- Status
- open
- Buyer
- The Good Samaritan Society (A Lutheran Social Service Organization)
- Jurisdiction
- Alberta (APC)
- Location
- Alberta
- Reference #
- AB-2026-05645
- Has Description
- true
- Status Order
- 2
- @Search Score
- 1
- Close Date Time
- Sep 11, 2026
- Commodity Codes
- 43000000, 43231501, 81111811, 81160000
- Region Of Delivery
- Alberta, Edmonton
- Agreement Type Code
- TA-01
- Ai Version Keywords
- good samaritan society, request for proposal, rfp, managed service providers, msp, help desk support, service desk support, support levels, level 1 support, level 2 support, level 3 support, it servic
- Project Description
- Good Samaritan is issuing this Request for Proposal (RFP) to solicit proposals from qualified Managed Service Providers (MSPs) to deliver Help Desk / Service Desk support services across the organizat
- Solicitation Number
- RFP103-2026-012
- Commodity Code Titles
- Information Technology Broadcasting and Telecommunications, Helpdesk or call center software, Technical support or help desk services, Information Technology Service Delivery
- Opportunity Type Code
- OPEN-COMPETITIVE
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