SW-116565 - USA (Colorado) - Operations Support and Business Support Software System - Deadline August 11,2026

(1) Vendor needs to provide operations support and business support software system with a customer portal as well as eCommerce site.1. Billing– Ability to have billing roll up to one customer over multiple premises– Ability to send invoices through email, SMS, or mail.– Accurate bill calculations including taxes on specific services and proration.– Ability to have multiple billing cycles within a month.2. Customer Communication– Messaging/Communications Automation capabilities (email + SMS) with ability to customize messages to customers based on a variety of data points.– Custom notifications delivered to customers based on tickets.3. Customer Portal– Integrated account management (synchronization with billing, provisioning, Salesforce, and outage systems for real–time data accuracy).– Work order visibility and scheduling (view scheduled/completed work orders, request new work orders, reschedule appointments).– Communications and message history (view messages sent by organization, access announcements/alerts, support targeted messaging)4. eCommerce– Address Look Up and Exception Handling: Embedded real–time serviceability check with clear fall back for non–eligible addresses.– Flow Personalization: Dynamic content capabilities– Account Setup & Access: Email capture, account creation, and easy login/account recovery. Ideally as part of the sign–up process.– Email Marketing Automation OR SF Marketing Cloud Integration: Enable automated email flows triggered by e–comm actions5. Marketing– Quickly gauge whether a connection is up or down.– Geographic Information System (GIS) integration. (supported APIs and feature services, authentication standards, GIS data formats such as GeoJSON/JSON, realtime vs. batch synchronization, error handling and monitoring).(2) All question must be submitted no later than July 24, 2026.