open🌐 City of Tucson260218
Automated Support Agents (AI Chatbots) and Related Solutions & Services
City of Tucson / Water Department
Description
The City of Tucson is seeking proposals from qualified vendors to deliver an AI-powered service automation solution that reduces the burden of high-volume, routine interactions on city staff while improving the speed and quality of service for residents and internal users alike. The City's goal is to establish a single, enterprise-grade platform capable of handling interactions across multiple channels, completing transactions on behalf of users, integrating with existing city systems, and expanding to serve additional departments over time. Vendors are encouraged to propose solutions that reflect the full scope of what modern service automation can deliver, not simply what has been done before.
Documents (11)?
- Download📎 482187e3-3e27-4241-a3f5-c83d233825ee_General_Terms_and_Conditions_Data_Protection_and_AI.pdfapplication/pdf · 204 KB
- Download📎 COT_ARPA_Terms_and_Conditions.pdfapplication/pdf · 304 KB
- Download📎 ea09d5de-c7f3-452e-856b-5edbacd26ce7_Axia_Cooperative_Purchasing_Program.pdfapplication/pdf · 513 KB
- Download📎 FTA_TERMS_AND_CONDITIONS.pdfapplication/pdf · 407 KB
- Download📎 HUD-5369-B.pdfapplication/pdf · 212 KB
- Download📎 HUD-5370-C1_(MWRD_>_$250,000).pdfapplication/pdf · 422 KB
- Download📎 HUD-5370-C2_(MWRD_>_$2,000).pdfapplication/pdf · 329 KB
- Download📎 HUD-MWRD_(FY25-26).pdfapplication/pdf · 1.3 MB
- Download📎 HUD-SECTION_3_(FY26).pdfapplication/pdf · 1.8 MB
- Download📎 Offer_and_Acceptance.pdfapplication/pdf · 87 KB
- Download📎 project_document_snapshot.pdfapplication/pdf · 551 KB
Details?
- Posted
- Jun 12, 2026
- Response deadline
- Jul 23, 2026, 9:00 PM UTC (12d)
- Status
- open
- Buyer
- City of Tucson
- Department
- Water Department
- Jurisdiction
- City of Tucson
- Reference #
- 260218
- Summary
- The City of Tucson is seeking proposals from qualified vendors to deliver an AI-powered service automation solution that reduces the burden of high-volume, routine interactions on city staff while
- Government Code
- tucson-az
- Government Organization City
- Tucson
- Government Organization State
- AZ
- Government Organization Website
- https://www.tucsonprocurement.com/
- Government Organization Zip Code
- 85701
- Government Organization Address1
- 255 W Alameda St
- Government Organization Country Code
- US
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