STAFF-16928 - USA (South Carolina) - One-Stop Operator Services - Deadline October 14,2026

(1) Vendor needs to provide one–stop operator services to the government authority located in South Carolina. – The role of the One–Stop Operator is equivalent to that of a managing partner. – In the role, the Operator identifies issues that need to be addressed that have to do with service delivery.– The Operator works with co–located partners to form a solution. – Certain workforce services are integrated into the framework of the One–Stop service delivery system and are provided through partner agencies under other funding sources.• Enforce Lowcountry Area operational policies including hours of operation, data confidentiality, use of Personally Identifiable Information, proper equipment use, health and safety, emergencies, and service delivery standards. • Coordinate with partners to ensure all common areas in each Center are staffed properly. • Ensure all Centers and services are ADA and Equal Opportunity compliant. • Coordinate the use of shared equipment (copiers, printers, necessary maintenance, etc.) and supplies (ink and toner) in each Center. • Maintain updates to the Operations Manual for each Center and coordinate staff training as needed.• Establish, disseminate, and enforce Center policies and procedures. • Evaluate Center activities for customer satisfaction, continuous improvement, and measurement achievement. • Ensure partner delivery and effectiveness of services. • Develop and implement a new hire orientation to acclimate new partner employees to site procedures and policies. • Address customer complaints in a timely and efficient manner.• Ensure quality service delivery to all customers.(2) All questions must be submitted no later than September 30, 2026.