TELCOM-2792 - USA (West Palm Beach, Florida) - VOIP Services - Deadline July 7,2026

(1) Vendor needs to provide VOIP services to the government authority located in West Palm Beach, FL. • The complete system will be composed of three main components:– Main IP telephone system ‐ the main switch including all peripheral equipment, reception console, and administrative phones, voice and video conference bridge.– Voice mail ‐ voicemail capability for all extensions.– Call accounting system.• Main system component:– Automatic Route Selection‐ least cost/time of day routing.– Automated Attendant‐ a voice menu of options, then routes call according to the keys the caller presses, menu must be able to accommodate multiple languages.– Automated attendant options – allows callers to be transferred to an extension based on their selection from a menu, without help from a person.• Telephone component:– Intercom Paging– Conference calling (ability to support up to 100 parties)• Voice mail component:– Voice mail – hardware and software for all extensions (capability – for up to 100 mailboxes)– Interfaced directly with main telephone system– Variable personalized Greetings – Standard, Alternate, Busy– Availability and storage of multiple voicemail greetings• Interactive voice response:– Inclusion of AI infrastructure to manage and respond to calls automatically.– Utilization of speech recognition, natural language and text–to–speech technology to understand and respond to callers.• Call accounting component: Call accounting package to include all hardware and software server based, for complete call accounting interface with main telephone system.– The call accounting system must have the ability to log the following: All incoming, outgoing, local, long distance and international calls, Date and time of call, number dialled, city, state, and duration of call and User/Extension placing the call.• System installation.(2) The contract period will be for three years. (3) Conference pre–bid meeting will be held on June 1, 2026.