EXTRA-79083 - USA (San Francisco, California) - Regulation Division Annual Renewal Process, Operational, Technical, and Behavioral Assessment Service - Deadline November 30,2026

(1) Vendor needs to provide regulation division annual renewal process, operational, technical, and behavioral assessment service to the government authority located in San Francisco, CA.– A comprehensive assessment of the Attorney Annual Renewal Processes, focusing on the operational workflows, including licensee engagement, digital systems, and customer–experience touchpoints of the licensee annual renewals.– The vendor will design and lead licensee and firm administrator engagement activities–such as surveys, interviews, or focus groups–to capture user perspectives, with the State Bar coordinating participant access.• Assess the end to end licensee experience• Evaluate current operational workflows• Analyze the effectiveness and limitations of existing technology systems• Develop actionable recommendations• Apply behavioral economics and systems analysis• Evaluate the amount and structure of noncompliance penalties• Project management• Current state operational assessment• Licensee experience• Behavioral, incentive, and noncompliance penalty analysis• Future state recommendations(2) All questions must be submitted no later than November 9, 2026.