SW-118552 - USA (South Carolina) - Customer Relationship Management System - Deadline September 22,2026

(1) Vendor needs to provide customer relationship management system. – Provide secure, scalable, and fully supported Customer Relationship Management (CRM) System to replace the agency’s existing system while enhancing operational efficiency, reporting capabilities, customer engagement, data management, and overall service delivery.– The successful Offeror shall furnish, either directly or through authorized implementation partners or subcontractors, all software, licensing, implementation services, data migration, training, maintenance, support, and related professional services necessary to provide a fully operational system.– CRM solution must support integration with Ellucian Colleague using Ellucian Ethos APIs and institution‑approved middleware that leverages Ethos.– The CRM must support the ability to allow for credit card payment for fees, events, deposits and any other transactions that may involve a cost.– The Proposed CRM must be a Software as a Service solution (Saas) (cloud–based platform).– Product shall allow for unlimited bulk two–way texting, including a student’s ability to reply to an admissions text sent to thousands of students at one time.– The proposed CRM must support tracking of prospective student web engagement, including activity within the CRM platform and relevant referral or source data from agency web pages, whether natively or via supported integrations.– The proposed CRM must provide the capability to manage and customize a single application to meet the requirements of different student types, academic programs, terms, years, and majors without requiring the application to be unpublished or taken offline for editing.– The proposed CRM must have integrated dashboard tools.– The proposed CRM should track and timestamp all actions taken by users.– The proposed CRM must include automated Application Management capabilities.– The proposed CRM must include automated Document Management capabilities.– The proposed CRM must include a way for users to easily search a student by name, email address, phone number, student ID, etc.– The solution must provide agency administrative users with a single sign–on through a web portal.– The system must be secure and not at risk for hacking and unauthorized access.(2) All the questions must be submitted no later than September 1, 2026. (3) The contract period will be for one year.