EXTRA-78380 - USA (Fayetteville, Arkansas) -Managed Services - Deadline November 3,2026

(1) Vendor needs to provide managed services to the government authority located in Fayetteville, AR. – Service providers for an embedded managed–services and staff–augmentation team that will operate, maintain, optimize, and expand the University's environment.– The team will support day–to–day administration and production operations, deliver approved roadmap items, and design and build new models, integrations, workflows, reports, and user experiences.– The engagement includes application support, administration, monitoring, defect resolution, performance optimization, documentation, release management, knowledge transfer, budget–cycle support, roadmap execution, and net–new build.– Maintain stable, reliable, and well–documented production operations.– Provide predictable, dedicated capacity through a qualified named team.– Resolve incidents and service requests within defined response and resolution targets.– Support annual budget development, in–year forecasting, commitment planning, fiscal–year rollover, and other critical planning cycles.– Deliver prioritized roadmap capabilities and net–new builds through an iterative, governed delivery process.– Improve model performance, usability, scalability, security, and maintainability.– Maintain transparent status, capacity, backlog, risk, and financial reporting.– Transfer knowledge to agency personnel and reduce key–person dependency.– Provide competitive and auditable pricing for the required staffing configuration.– Protect University data and comply with applicable security, privacy, accessibility, and records requirements.– Support roadmap planning across financial, enrollment, workforce, grants, capital, facilities, and financial–aid domains. (2) All questions must be submitted no later than October 27, 2026.