EDUCATION-18447 - USA (Boston, Massachusetts) - Examination Services for Board of Registration of Engineers - Deadline November 6,2026

(1) Vendor needs to provide examination services for board of registration of engineers to the government authority located in Boston, MA.• Exam Process for the Board.o All applications are approved internally at agency.o Approved Applications are sent to testing vendor via API transfero Successful bidder reviews data and occasionally asks for more information– A customer service quality program is required:• All aspects of contractor interaction with prospective licensees must be part of a customer service program.• All complaints regarding performance aspects of this contract that are received by the contractor shall be answered promptly.– Provide sufficiently staffed, toll–free call centers for candidates five days a week operating at least 9 hours per day;• The telephone shall be answered for a minimum of 9 hours per day, Monday through Friday—excluding holidays. If the contractor is located in another time zone, the call center shall operate including the entire period from 9:30 a.m. to 5:00 p.m. Eastern Time.• After hours, and during mutually agreed upon holiday periods, a voice mail messaging system shall indicate hours of operation.• In cases of unexpected high volume precluding staff availability, voice messages shall be returned within one business day.– Provide appropriate links to and from any contractor company website:• The Division and the Board maintain an extensive website. If the contractor maintains a company website, appropriate links shall be established on the company's and the Board’s web pages.(2) All question must be submitted no later than September 30, 2026.