ITES-11212 - USA (Nebraska) - Technology Support, Managed Services and Strategic IT Planning Services - Deadline October 30,2026

(1) Vendor needs to provide technology support, managed services and strategic IT planning services for day–to–day technology administration and support, cybersecurity management, technology infrastructure and asset management, and strategic IT planning to the government authority located in Nebraska.A. Managed IT Operations & User Support– Microsoft 365 administration and support;– user account creation, modification, and deactivation associated with employee onboarding, role changes, and offboarding;– administration of email, SharePoint, Teams, Copilot, and other Microsoft 365 services used by Agency;– software and licensing administration;– help desk and troubleshooting support for staff;– workstation and device setup, configuration, deployment, and replacementB. Cybersecurity & Technology Risk Management– endpoint protection and security management;– implementation and administration of multi–factor authentication;– security monitoring and incident response support;– vulnerability identification and managementC. Infrastructure, Devices & Asset Management– assisting with technology procurement and hardware recommendations;– device configuration, deployment, maintenance, repair coordination, and replacement;– development and maintenance of a hardware lifecycle and replacement plan.D. Strategic IT Planning & Advisory Service– an initial assessment of technology environment;– identification of technology, cybersecurity, operational, or governance risks and opportunities;– development and periodic updating of a technology roadmap;– annual technology budget and investment recommendations(2) All question must be submitted no later than October 23, 2026.