Common software solution for billing, cashing, meter reading and business intelligence for AKUK and regional water and sewerage utilities — Albania National Water Supply and Sanitation Sector Modernization Program

R E P U B L IC OF ALBANIA NATIONAL AGENCY OF WATER SUPPLY AND SEWERAGE Request for Bid Information Systems (Design, Supply and Installation) (Without Prequalification) Purchaser : National Agency of Water Supply and Sewerage Project : Albania National Water Supply and Sanitation Sector Modernization Program Contract title : Common software solution for billing, cashing, meter reading and business intelligence for AKUK and regional water and sewerage utilities Country : Albania Grant No.: TF B8448 RFB No: AL-AKUK-329923-GO-RFB 1. The National Agency of Water Supply and Sewerage financing from the World Bank toward the cost of the Albania National Water Supply and Sanitation Sector Modernization Program, and intends to apply part of the proceeds toward payments under the contract for Common software solution for billing, cashing, meter reading and business intelligence for AKUK and regional water and sewerage utilities . 2. The National Agency of Water Supply and Sewerage now invites sealed Bids from eligible Bidders for implementation of a unified, centralized software platform for the management of billing, cash collection, customer accounts, and business intelligence across 17 regional water and sewerage utilities in Albania, covering approximately 1 million customer connections. The system shall support integration with smart metering systems and third-party payment gateways through open interfaces and be hosted on Cloud. The estimated implementation period is 11 months from contract signature, including business process analysis, system configuration, integration, data migration, testing, training, phased rollout, and post-implementation support. 3. Bidding will be conducted through national competitive procurement using Request for Bids (RFB) as specified in the World Bank’s Procurement Regulations for IPF Borrowers: Procurement in Investment Project Financing – Goods, Works, Non-Consulting and Consulting Services dated July 2016 (revised November 2017, August 2018, and November 2020), and is open to all eligible Bidders as defined in the Procurement Regulations. 4. Interested eligible Bidders may obtain further information from National Agency of Water Supply and Sewerage, procurement_p4r@akuk.gov.al and inspect the bidding document during office hours 08:00 to 16:00, Mondays to Thursdays, and from 08:00 to 14:00 on Fridays at the address given below. 5. The bidding document in English may be purchased by interested eligible Bidders upon the submission of a written application to the address below and upon payment of a nonrefundable fee of USD 50 . The method of payment will be direct deposit to specified Bank Account: Agjencia Kombëtare e Ujësjellës Kanalizime, INTESA SANPAOLO BANK ALBANIA IBAN: AL15208110080000002014730702 SWIFT: USALALTR The document will be sent by email . 6. Applications for Bidding documents must be delivered to the address below on or before July 30, 2026 . Electronic Bidding will not be permitted. Late Bids will be rejected. Bids will be publicly opened in the presence of the Bidders’ designated representatives and anyone who chooses to attend at the address below on September 14, 2026 . 7. All Bids must be accompanied by a Bid Security Declaration . 9. The address referred to above is: Agency of Water Supply and Sewerage Ministry of Infrastructure and Energy " Sami Frashëri" Str. , No. 4, Tirana, Albania procurement_p4r@akuk.gov.al