CC-3888 - USA (New York) - 24x7x365 Crisis Line Service - Deadline November 12,2026

(1) Vendor needs to provide 24x7x365 crisis line service.• Provide 24/7/365, free, and confidential crisis intervention and emotional support to agency youth and young adults via phone, text, and chat.• Provide immediate, confidential, and 100% free crisis counselling support through multiple modalities: call, chat, and text.• This service will deliver immediate crisis de–escalation, work towards the reduction of acute suicide risk, and facilitate the collaborative development of safety plans.• The crisis line must be able to accommodate non–English speakers, including established procedures for language access.• Deliver immediate crisis de–escalation to reduce acute emotional distress, support emotional regulation and stabilization, and reduce immediate suicide risk through evidence–based crisis intervention.• The crisis line must provide follow–up services to contacts as needed with the consent of the caller/texter/chatter in a timely manner.• The crisis line must meet the following performance standards:▪ Calls answered within 2 minutes.▪ Chat/texts answered within 4 minutes.▪ Minimum 90% answer rate.– Technology• The agency crisis line provider shall not utilize:▪ Automated answering services ▪ Cellular telephones to answer incoming calls,▪ Automated attendants/telephonic systems,▪ Artificial intelligence (AI) services(2) The contract period will be for five–years.(3) All the questions must be submitted no later than October 1, 2026.(4) Pre–bid meeting will be held on September 24, 2026.