SW-116346 - USA (Washington, DC) - Preventive Maintenance and Software Support Service - Deadline July 17,2026

(1) Vendor needs to provide preventive maintenance and software support service.• Perform Preventive Maintenance (PM) and Software Support Agreements (SSAs) for the installed Physical Access Control System (PACS), Software House C–Cure 9000, and Closed–Circuit TV Surveillance Systems (Genetec, Victor and Video Edge NVR)• Preventative Maintenance (PM): Provide annual inspection of all security equipment, through semi–annual visits.• Services performed will provide system sustainability, continuity and optimization1. Software House instar Controllers – Firmware versions verified, and testing of batteries and replacement, as required.2. C–CURE 9000 Series P Client Software – Ensure the system has the current versions of software by contacting Software House for updates. Also ensure all software service agreements are routinely renewed.3. Power Supplies – Check and verify fuse ratings. Record meter reading of voltage output. Check and replace batteries as required.4. Batteries – Installed within power supplies. Replace batteries between every 24 – 36 months and date code batteries with label. Providing written notice of batteries replacement.5. Door Hardware – Visually inspect and test operation of door hardware and related peripherals. This applies to maglocks, strikes, lever sets, and panic hardware internal rods, external rods, and hinges.– IP Cameras and NVR’s (Network Video Recorders) – To include semi–annual cleaning, functionally checks and firmware updates to address security issues.– Entry Point (Slammer) – the vendor will take all reasonable efforts to ensure software compatibility with security updates and patches from Microsoft on supported operating systems.– Bi–annual Preventative Maintenance Walkthroughs – the vendor will conduct bi–annual preventative maintenance walkthroughs and provide written notice and report findings of the system.(2) The contract period will be for one year.(3) This bid is set aside for total small business.