SW-121474 - USA (North Carolina) - Digital Engagement and Communication Platform - Deadline December 1,2026

(1) Vendor needs to provide digital engagement and communication platform. – Provide a complete digital engagement and communications solution, including applicable software licensing, configuration, implementation, integration, data migration, testing, training, onboarding, support, maintenance and upgrades.– The platform will support community, customer, employee and organizational initiatives. – The city prefers a configurable commercial solution that can meet enterprise needs without extensive custom development.– must identify any functionality that requires customization, third–party products, additional modules, additional licenses or professional services.– must complete the Implementation, Migration and Onboarding Response Form and identify how each capability is provided, including native and included, configuration, integration, additional vendor module or product, third–party product, custom development, roadmap or not available.– Associated implementation, licensing, subscription, transaction, usage and third–party costs must be identified.– Representative uses include recurring newsletters and multi–channel communications; public information campaigns; project webpages and digital engagement spaces; surveys and feedback; meetings and events; stakeholder and audience management; and multi–phase initiatives involving online and in–person participation.(2) A non–mandatory pre–bid meeting will be held on November 12, 2026.(3) All questions must be submitted no later than November 17, 2026.(4) The contract period will be three years.