SW-121080 - USA (Pennsylvania) - Cloud-based District Survey, Workflow and Case Management Platform - Deadline November 23,2026

Vendor needs to provide cloud–based district survey, workflow and case management platform.• The platform must provide a documented API to export all survey, embedded, contact, and ticket data and load it into the district data warehouse, including incremental export with record identifiers that remain stable when records are edited. • The survey flow must include the following elements: authenticator, block, branch, embedded data, randomizer, text sentiment, supplemental data, group, end of survey and table of contents. • The platform must support the following question types: multiple choice; text entry (including conversational feedback and autocomplete); matrix table; text/graphic; form field; slider; rank order; side by side; timing; constant sum; file upload; pick, group, and rank; drill down; heat map; hot spot; signature; meta info and highlight.• Survey options must include anonymization of responses, question numbers, finish later, enable/disable back button, incomplete response handling, open and close dates, inactive survey message, password protection, bot detection, blocking surveys from appearing in search engines, and access control for uploaded files.• The platform must allow brand themes, custom themes, and headers, and must offer quotas, translations into the languages spoken by district families, and built–in reporting.• Users must be able to view and filter responses, upload and export responses, configure and share data views, perform text analysis, and apply question weighting.• Ticket management must include ticket workflows, ticket dashboards, custom ticket setup, SLA timers and escalation, and ticket–level permissions that restrict sensitive case types (Title IX, foster care, HR) to authorized roles.• Dashboards must restrict data by role and organizational hierarchy (for example, a principal sees only their school), suppress results for small groups, and be available to view–only users through district single sign–on.• The platform should offer AI interaction with survey questions that prompts for more complete answers and follows up on responses that do not answer the question asked. AI features must be configurable by survey and question and able to be fully disabled for sensitive instruments.