ITES-10914 - USA (Georgia) - Help Desk Technician Services - Deadline September 2,2026

(1) Vendor needs to provide help desk technician services.• Monitors the help desk support que by answering calls, chats, and emails; determines nature of problems and troubleshoots issues; provides resolution to routine issues or escalates requests to appropriate tier II support personnel; and documents all reported issues in the call tracking system.• Assists system administrator with hardware tracking and maintenance activities; documents hardware components; replaces defective hardware; sets–up and distributes computer equipment; installs software; and coordinates shipment of defective hardware for repair or replacement as directed.• Installs special desktop/laptop configurations and image deployments as assigned.(2) This is not RFP; this is job posting.