CC-3831 - USA (California) - 24x7x365 Telephone and Switchboard Operator Services - Deadline August 6,2026

(1) Vendor needs to 24x7x365 provide telephone and switchboard operator services. • Answer incoming calls politely, efficiently and in a friendly manner, even during heavy workload and crisis periods.• Incoming calls shall be routed appropriately throughout the facility.• Receive collect calls, only if authorized and obtain and record time and charges.• Responsible for ensuring that no unauthorized long distance calls are made and no unauthorized collect calls are accepted• Assist facility staff and patients, when necessary, in placing calls. • Calls shall include to, commercial and Federal Telecommunication Systems (FTS) calls• Maintain a log of all telephone equipment malfunctions and/or complaints regarding telephone service• Work shall be performed twenty–four (24) hours a day, seven (7) days a week, fifty–two (52) weeks a year, including all holidays.(2) The contract period will be for one year.(3) This bid is Set–Aside for Service–Disabled Veteran–Owned Small Business (SDVOSB) Set–Aside (FAR 19.14).