DEBT-2195 - USA (Baltimore, Maryland) - Debt Collection Services - Deadline December 15,2026

(1) Vendor needs to provide debt collection services to the government authority located in Baltimore, MD.– Debt collection services for out of state tolls and violations.– Out–of–state debt collections for delinquent toll payments and any other debt owed to the agency by owners of out–of–state registered vehicles.– E–ZPass (Registered) Accounts: A pre–paid E–ZPass account goes negative because the customer has not added money manually to the account balance and/or the credit card tied to the account is invalid. – Pay–By–Plate (Registered) Account: Customers paying via the Pay–By–Plate method register their license plate and a valid credit card with the agency. – Video Tolls (Unregistered) Account: A Video Toll Transaction occurs when a vehicle passes through a toll facility without making payment via a valid E–ZPass Account or the Pay–By–Plate method. – Software solution must be capable of: 1. Accepting, processing, and reporting Accounts; – Canceling Accounts; – Accepting adjustments, updates and changes to Accounts; – Reporting payments received by the Contractor; – Closing Accounts (suspensions, cancellations, paid in full, etc.), which may include Account identification, reason for closure, an indicator if the address or telephone number has been updated, and any information found regarding assets, current employers, bankruptcy, deceased Debtor, and other factors; – Capable of accepting batches of backlog debt after Implementation. (2) The contract period will be for one year.(3) Pre–bid meeting will be held on November 10 2026.(4) All the questions must be submitted no later than November 16, 2026.