CC-3948 - USA (New York) - Hotline Service - Deadline January 5,2027

(1) Vendor needs to provide hotline service. – Provide toll–free multi–lingual hotline to disseminate information and referrals on programs and services, and to receive and refer complaints of fraud and other related crimes against immigrants to appropriate government offices.– Serve as a centralized source of information on statewide resources and services to operate and maintain the toll–free multi–lingual hotline program.– Operate the hotline, answering calls seven days a week.– Hotline should operate Monday through Friday between the hours of 8:00 a.m. and 8:00 p.m. eastern time, and Saturday and Sunday between the hours of 9:00 a.m. and 5:00 p.m. eastern time.– Hotline is not required to operate on federal holidays or other additional holidays.– Outside of operational hours, the hotline must have an automated outgoing message indicating its hours of operation and closure status.– Hotline should also have a mechanism that will allow those who call after hours to receive a call back during operational hours.– This may include a referral request form and provision of a voice message that would allow callers to leave a message and receive a call back.(2) The contract period will be for five years.