TELCOM-3021 - South Africa - Telephony Infrastructure SIP and Telephone Usage Support, Maintenance, Migration Service - Deadline September 30,2026

(1) Vendor needs to provide telephony infrastructure SIP and telephone usage support, maintenance, migration service. • Solution must integrate or run natively with the existing Microsoft Teams.• Provide a SIP Trunk with 30 Channels and must integrate with the existing 3rd party services.• Integrate the SIPs to the existing Audio Codecs System.• Ensure that the agency can make calls using MS Teams externally.• Provide break–down of Local and International Call rates to various telco service providers.• Ensure that the solution is secure.• Maintain and support the current Voice Calling Solution for agency.• Ensure communication, integration and support with relevant 3rd parties to maintain the solution.• Complete all the configuration and testing needed to ensure the solution works with all users within the agency offices (Kempton Park and remote site).• Configuration of all 130 users for Microsoft Teams clients on PCs, Laptops and Mobile.• Configuration of the (Client) firewall and internal networks to ensure optimal functionality of the Voice Solution.– The successful bidder must ensure all 130 licenses are fully functional and are able to receive and make local, mobile and international calls on mobile devices and PC’s/laptops as well as the switch board.• Solution must integrate or run natively with existing Microsoft Teams.• Provide a SIP Trunk with 30 Channels and must integrate with the existing 3rd party services.• Integrate the SIPs to the existing Audio Codecs System.• Provide support for the hosted Session Border Controller (SBC) environment.• Ensure that the agency can make calls using MS Teams externally.• Port the agency numbers from the current provider.• Provide break–down of Local and International Call rates to various telco service providers.(2) A virtual compulsory briefing session will be held on September 15, 2026.