MB-10483 - USA (Massachusetts) - Workers Compensation Administration Services - Deadline October 6,2026

(1) Vendor needs to provide workers compensation administration services.– A description of procedures to be used to receive, review, and process all injury reports and medical billings. – Description should include service standards regarding contact with injured employee or retirees, contact with Human Resources Director or designee, and contact with the treating physician, etc, upon notice of the claim.– Description of the steps to be taken to ensure that decisions and actions on claims are made in a timely manner. – This should include a description of the diary system that will be used for the follow–up on claim management action plans.– description of the procedures to be used to maintain on–going contact with injured employees or retirees, physicians and the agency to ensure that there are open lines of communication and that injured employees are returned to work as soon as they are capable of full or modified duty.– A description of the automated systems that will be used to fulfil the reporting and record keeping functions required.– Description of the service providers approach to medical bill payment, managed care (including the use of rehabilitation nurses); utilization review, vocational rehabilitation and surveillance.