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closed🌐 tucson-az230046

Emergency Call Taking Interface and Quality Assurance Software

tucson-az / Business Services

Description

The City of Tucson, Arizona (herein referred to as the “City”) is seeking proposals for an Emergency Call Taking Interface and Quality Assurance software with customizable call type question cards. The City desires to shorten its emergency call triaging times while reducing error margins with the goal to provide the best and appropriate service the community. Additionally, the City wishes to analyze the collected data and visualize this data clearly to facilitate strategic decision making. The ideal product is one which, without customization, can perform these functions in a very short timeframe. Automate a quality assurance score for 100 percent of incoming 911 calls. A tool that will assist in decreasing call processing incoming call times and/or decreasing call coding determination time of critical events. A tool that can run searchable queries from spoken words.

Details

Posted
Oct 6, 2022
Response deadline
Oct 28, 2022, 9:00 PM UTC
Status
closed
Buyer
tucson-az
Department
Business Services
Jurisdiction
tucson-az
Reference #
230046
Summary
<p>The City of Tucson, Arizona (herein referred to as the “City”) is seeking proposals for an Emergency Call Taking Interface and Quality Assurance software with customizable call type question cards.
Is Paused
false
Template Title
Request for Proposal
Copy Count
0
Government Organization City
Tucson
Government Organization Name
City of Tucson
Government Organization State
AZ
Government Organization Website
https://www.tucsonprocurement.com/
Government Organization Zip Code
85701
Government Organization Address1
255 W Alameda St
Government Organization Timezone
America/Phoenix
Government Organization Country Code
US
Government Organization Phone Country
1
Closed Substatus
awarded
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This listing is a summary from tucson-az's open procurement data. We ingest every field the feed publishes; the full solicitation documents are on the source portal.

Raw record
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  "_slug": "tucson-az",
  "title": "Emergency Call Taking Interface and Quality Assurance Software",
  "status": "closed",
  "summary": "<p>The City of Tucson, Arizona (herein referred to as the “City”) is seeking proposals for an Emergency Call Taking Interface and Quality Assurance software with customizable call type question cards. The City desires to shorten its emergency call triaging times while reducing error margins with the goal to provide the best and appropriate service the community. Additionally, the City wishes to analyze the collected data and visualize this data clearly to facilitate strategic decision making.</p><p>The ideal product is one which, without customization, can perform these functions in a very short timeframe.</p><ul><li><div class=\"list-item-child\">Automate a quality assurance score for 100 percent of incoming 911 calls.</div></li><li><div class=\"list-item-child\">A tool that will assist in decreasing call processing incoming call times and/or decreasing call coding determination time of critical events.</div></li><li><div class=\"list-item-child\">A tool that can run searchable queries from spoken words.</div></li></ul>",
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  "created_at": "2022-09-19T21:34:59.000Z",
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  "proposalDeadline": "2022-10-28T21:00:00.000Z",
  "releaseProjectDate": "2022-10-06T15:42:21.944Z"
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