EXTRA-77774 - Malaysia - Strengthening National Helpline Response Service - Deadline October 30,2026

(1) Vendor needs to provide strengthening national helpline response service. – Provide child–sensitive, safe, and effective responses to children and young people through a phased capacity–strengthening initiative.– The assignment will support the design, development, localization, and delivery of a Training of Trainers (ToT) programme on child–sensitive helpline responses, child protection, online safety, and psychosocial support.– Develop a comprehensive and practical training package for child–sensitive helpline responses.– Development and Localization of Training Package – Curriculum and Training Package Development– Training Material Localization and Adaptation– Coaching, Mentoring and Assessment– Technical Support, Knowledge Transfer and Sustainability Planning– Provide mentoring and coaching support to newly trained trainers.– Address technical questions arising from the training programme.– Sustainability and Institutionalization Planning – Develop recommendations for integration of relevant training into existing induction, supervision, and professional development systems, where agreed with government partners(2) All the questions must be submitted no later than October 16, 2026.(3) Pre–bid meeting will be held on October 14, 2026.