BILLING-3193 - USA (Florida) - Payment Processing Services - Deadline September 16,2026

(1) Vendor needs to provide payment processing services.– Payment processing services to support its customer service department for accepting utility payments, connection charge payments, estoppel payments, and other payments.– An administrative portal for district customer service staff to accept payments and assist customers with managing payments and payment information.– A standard and mobile–friendly web payments system for customers to make payments and review bills, with a guest payment option that does not require account creation.– The ability to set up and process automatic payments.– An Interactive Voice Response (IVR) telephone payment system.– A payment device (preferably wireless) for agency walk–in customers that uses current tap–to–pay technology.– Ability for the customer to pay on multiple accounts and multiple payment methods.– Support transaction adjustments, including at minimum: same–day void of an unsettled card transaction; full and partial refund of a settled transaction; return handling and re–presentment; reversal of a misapplied payment; and correction of the account number on a posted payment.– Reporting that facilitates easy reconciliation to the bank deposits.– Transaction coding that includes the payment details including date, amount, account, channel and method.– Configurable payment limits. The platform must enforce configurable per–transaction, per–account, and per–period payment limits across all channels (web, IVR, guest, counter, and AutoPay)(2) All the questions must be submitted no later than September 2, 2026.