US-FED-00000385606 - R499--Insurance Entry and Verification Buffer Support Services - CPAC [VA-26-00073096] - Deadline July 20,2026

Title Sources Sought / Request for Information Insurance Entry and Verification Buffer Support Services Notice The Department of Veterans Affairs [VA], Regional Procurement Office – Central [RPOC], is conducting market research to identify capable sources for a potential requirement for Insurance Entry and Verification Buffer Support Services supporting Consolidated Patient Account Center [CPAC] Revenue Operations [RO] nationwide. This Sources Sought / Request for Information [RFI] is issued solely for information and planning purposes and does not constitute a solicitation, request for quote, or request for proposal. The Government is not obligated to issue a solicitation or award a contract as a result of this notice. Responses are being used to support market research, acquisition planning, evaluation of whether the requirement can be acquired as a commercial service, and potential set aside determination.. The draft requirement contemplates contractor provided nationwide insurance entry and verification services, including labor, supervision, management, equipment, and other resources necessary to perform insurance entry and verification of VA patient insurance information in authorized VA healthcare systems and related interfaces. Core functions include insurance entry and verification, eligibility verification, coordination of benefits, discrepancy resolution, rejected entry resolution, required reporting, and compliance with HIPAA, VA privacy, and VA information security requirements. Performance is expected to align with draft standards such as 93 percent on–time completion of assigned entries, at least 95 percent data accuracy, 100 percent review and action on rejected entries within five [5] business days, required participation in Government directed coordination calls, maintenance of required systems and portal access, and no substantiated privacy or security violations. Vendors should also address recommended transition timing and any material concerns with the draft scope, metrics, security requirements, or acquisition assumptions. The VA is considering an acquisition approach that may include an IDIQ contract with firm–fixed–price [FFP] Task Orders, under NAICS 541611 Administrative Management and General Management Consulting Services, and PSC R499 Professional Services. Market research will also validate whether this requirement is suitable for the GSA Multiple Award Schedule [MAS], whether the services are commonly available on a commercial basis, and whether a set–aside strategy under Veterans First or another small business program may be appropriate. Interested and capable firms should provide the information below. Documentation of capability should be specific enough for the Government to assess technical capability, relevant experience, nationwide capacity, and acquisition fit considerations. Questions or information not provided may limit the Government`s ability to evaluate the response for market research purposes. Vendor response checklist Please respond in the order below and use the same headings: Item Information Requested Vendor Response a. Company Name b. Company Full Address c. Point of Contact Name and Title d. Point of Contact Phone, Fax, and Email e. UEI Number f. Cage Code Number g. Tax ID Number h. Company website, if available i. Business size and socio–economic status under NAICS Code 541611, such as SDVOSB, VOSB, WOSB, EDWOSB, HUBZone, 8(a), other small business, or large business. j. State whether your firm currently hold a GSA MAS contract relevant to this requirement. If yes, identify the MAS contract number and applicable SIN(s). k. State whether your firm hold any other relevant contract vehicles, such as OASIS+ or similar multiple–award contracts. l. Provide information for any current or past VA contracts for this service. m. State whether your firm is registered with the System for Award Management [SAM] at https://sam.gov and/or the SBA VetCert Portal at https:// veterans.certify.sba.gov n. Provide a brief narrative describing the firm s capability to perform nationwide insurance entry and verification buffer support services, including experience with high–volume healthcare insurance verification, eligibility review, multi–site operations, and secure remote performance. o. Provide up to three recent projects of similar size and scope, identifying customer, contract number, period of performance, approximate annual value, role as prime or subcontractor, and a short description of relevant services performed. p. Provide a written statement confirming the firm can comply with the government needs Please see attached PWS IV Buffer_RFI DRAFT for this requirement. q. State whether the services are offered commercially in a substantially similar form, and whether the firm believes the draft requirement is suitable for acquisition as a commercial service. r. State whether the firm believes an IDIQ/Task Order approach is workable for this requirement and what prici