SW-121855 - USA (Colorado) - IT Service Management and Strategic Portfolio Management Solution - Deadline December 3,2026

(1) Vendor needs to provide IT service management and strategic portfolio management solution.• The project will consolidate work management, IT service workflows, enterprise workflows (e.g. onboarding/offboarding process), project and portfolio management, resource and capacity planning, request intake, reporting, selected configuration and asset–management capabilities, integrations, and automations on the ServiceNow platform.• Provide one ServiceNow entry point for in–scope cases, requests, and project demands.– Replace approximately ten (10) critical workflow families without relying on Adobe Workfront after acceptance.– Implement essential identity, financial, security–logging, reporting, and data integrations.– Transfer approved Adobe Workfront data with reconciliation and rollback controls.– Enable Denver Water administrators to operate and support the solution.• Workflow Implementation– Unified intake– IT/help desk routing– Workforce lifecycle– Software requests– BU/object–account requests– Demand–to–project conversion– Project execution– Configuration–item lifecycle• Solution Architecture and Governance(2) The contract period will be for one year.(3) All the questions must be submitted no later than November 16, 2026.