CC-3826 - USA (California) - Fraud, Waste and Abuse Hotline Services - Deadline August 3,2026

(1) Vendor needs to provide fraud, waste and abuse hotline services for employees, vendors and residents of the county to anonymously report complaints of fraud, waste, abuse and other wrongdoings in connection with county activities.• This solution must include a toll–free telephone hotline, a hosted internet–based reporting platform, and an integrated case management system that supports secure tracking, monitoring, and resolution of all submitted reports.• The live operator shall provide a username, password, and a unique case number assigned by the system to complainant so he or she can review and provide posted messages for the complaint.• The service provider shall supply and maintain the toll‑free hotline number and ensure it includes customized greetings approved by the county. • The service provider shall provide representatives who are fluent in a variety of languages, including English, Spanish, and certain Asian Languages in predominant use in the county. • Availability of the case–management system to everyone who has the appropriate access. Provide different access based on the individual role in the organization, such as the program administrator, viewer, or the incident investigator.• The system shall generate and deliver an electronic notification to the county system administrator of all new complaints within three hours of a new case being created in the System.• The system shall allow a broad designation and customization of case types including but not limited to fraud, waste, and abuse, equal opportunity office related, or personnel issue. • The system shall automatically assign a system unique case number to each new complaint. Case numbers shall be assigned in a systematic and serialized manner. • Real–time case status tracking, at a minimum allowing the case to be reflected as open or closed. • The system shall allow county system administrators to link related complaints together because they are similar in nature. (2) All question must be submitted no later than July 21, 2026.(3) A contract period will be for four years.