ITES-11104 - USA (Quantico, Virginia) - Information Technology Support Services - Deadline November 9,2026

(1) Vendor needs to provide information technology support services to the government authority located in Quantico, VA. – Provide comprehensive Information Technology Support Services (ITSS) to sustain and enhance the professional military education mission.– Network and System Support:• Provide support for the installation, configuration, maintenance, sustainment, operation, troubleshooting, monitoring, reporting, security compliance assessing and administration of all IT systems, services, applications, hardware, infrastructure, circuits, data centers and networks.– Technical Support:• Provide IT technical customer support as the primary interface for user support, providing helpdesk operations support, initial triage, in–person and remote troubleshooting, account creation, administration and troubleshooting, end user device and application troubleshooting, trouble ticket creation and management, issue escalation, and end user device imaging.– Cybersecurity and Information Security:• Provide Cyber–Security support and oversight of all systems ensuring network security and compliance.– Audiovisual and Video Teleconference (AV/VTC) Support:• Provide user level configuration, preventative maintenance, functionality and operation checks, operation, status reporting, monitoring, inventorying, and user level troubleshooting of Audio Visual and Video Teleconference (AV/VTC) equipment and systems.(2) This bid is set aside for total small business.