ITES-11003 - USA (McCleary, Washington) - IT Managed Services - Deadline September 30,2026

(1) Vendor needs to provide IT managed services to the government authority located in McCleary, WA.• 24/7 monitoring and response for cybersecurity threats and incidents or high–severity operational failures. • 9x5 monitoring and response for help desk and other operating issues.• Cloud backup needs principally include Microsoft 365; however, the ideal solution will have capabilities for other common SaaS solutions.• Minimally configure and monitor log event data from the EDR agent, Firewall, and Microsoft 365 environment.• Delivers reliable backup capabilities for on–premises and cloud–based backup capabilities with on–premises caching and offsite replication that allows rapid restoration of servers, services, or data. • On–premises backup needs include backing up servers, Active Directory (properly), file shares, and SQL Server databases.• the Microsoft 365 platform, including especially Microsoft 365 Licensing, On Premise and Azure Active Directory (Entra), including policy configurations.• Ticketing with Rapid / Timely End–User Response. • Strong Cybersecurity and Threat Monitoring, Alerting, Response, and Remediation Expertise. • Data Backup and Disaster Recovery Solution.