WD-15925 - USA (Washington) - User Experience Design Consultant Service - Budget - Up to 1,000,000 USD - Deadline July 24,2026

(1) Vendor needs to provide user experience design consultant service.         – Providing user experience (UX) planning and design, human–centered design, customer experience or digital experience consulting services. • Planning and Discovery– The Contractor will first conduct discovery, assessment, consultation, and planning activities to evaluate program needs and develop a project plan defining recommended future work.– Benefits portability design – Integration of artificial intelligence tools – Additional enhancements of existing Cares systems • Project Plan Execution– User journey mapping – Web site or software application wire frame design – basic blueprints that help teams align on requirements, keeping UX design conversations focused and constructive. – User testing of design mock–ups and/or live software – User interviews and research – Usability testing – Accessibility testing (2) A pre–bid conference will be held on July 7, 2026.(3) All questions must be submitted no later than July 10, 2026.(4) The contract period will be three years.