SW-120860 - South Africa - Dedicated Server Hosted Voip(telephony) and Cloud-based Contact Centre Solution - Deadline November 23,2026

(1) Vendor needs to provide implement and maintain dedicated server hosted Voip(telephony) and cloud–based contact centre solution. – Dedicated server–hosted VoIP telephony hardware and software.– Deployment of a cloud–based contact centre platform.– End–to–end system installation, configuration, and integration into municipal operations.– Provision of ongoing technical support, maintenance, and system upgrades throughout the 36–month contract period.– A dedicated, privately hosted server architecture for VoIP to ensure secure, high–availability voice communications.– Seamless integration with existing municipal IT networks, databases, and authentication systems.– Enterprise–grade security protocols, data encryption, and disaster recovery capabilities.– Reliable uptime guarantees and performance monitoring tools.(2) The contract period will be for three years.