TELCOM-3065 - USA (Greenville, South Carolina) - Inmate Telephone and Communication Services - Deadline October 9,2026

(1) Vendor needs to provide inmate telephone and communication services to the government authority located in Greenville, SC. – To provide a comprehensive Inmate Telephone System and related communication services. • Telephone System– Debit (prepaid), collect, and free calling functionality – Automated call processing with Personal Identification Number (PIN) or biometric voice verification for each inmate – Real–time call detail record generation and access – Automated notification to called parties that the call originates from a correctional facility and is subject to monitoring and recording – Three–way call detection and termination with configurable sensitivity – Speed dial restrictions and call forwarding detection – Do–Not–Call list management and enforcement – Seamless integration with the County’s jail management system (JMS) for automated inmate enrollment, transfer, and release processing – Multi–language support including, at minimum, English and Spanish • Monitoring, Recording, and Investigative Platform– Digital recording and secure storage of all inmate telephone calls for a minimum of twelve (12) months, with the ability to archive recordings for the duration of the contract – Real–time live monitoring capability with the ability to monitor multiple calls simultaneously – A web–based investigative workstation accessible to authorized law enforcement and Detention Center personnel – Advanced search and retrieval capabilities by inmate name, PIN, called number, date/time range, and keyword – Voice biometric identification and analytics – Automated alerts and notifications based on configurable triggers (e.g., calls to specific numbers, keywords, or patterns) • Equipment• Network and System Reliability– Provide 24/7/365 technical support and a dedicated account manager assigned.• Customer Service– Maintain a toll–free customer service line available 24 hours a day, 7 days a week, staffed by live operators during business hours and supplemented by an Interactive Voice Response (IVR) system during off–hours.• Correctional Grade Tablets• Tablet Content and Services• Tablet Charging and Secure Storage• Tablet Implementation Plan• Personal Mail Scanning Services• Legal Mail Scanning Option• Video Visitation on Tablets• Inmate Request and Grievance Platform(2) All questions must be submitted no later than September 30, 2026.